Jack Welch was de charismatische bestuursvoorzitter van General Electric (GE) van 1981 tot 2001 waar Six Sigma als kwaliteitsstrategie werd ingezet. De zogenaamde key concepts zoals die bij GE worden toegepast zijn:
– Critical to Quality: Attributes most important to the customer;
– Defect: Failing to deliver what the customer wants;
– Process Capability: What your process can deliver;
– Variation: What the customer sees and feels
– Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels;
– Design for Six Sigma: Designing to meet customer needs and process capability.
